Last updated: 28 May 2025

Your privacy is important, and this policy explains how your personal information is collected, used, and protected when you visit or interact with https://thejamesmartin.co.uk (referred to as “the website”, “we”, “our”, or “us”).

By using this website, you agree to the terms of this Privacy Policy.

1. Who We Are

This website is operated by James Martin, a business growth consultant and coach. It serves as a personal brand site, providing information about James’ background, services, and resources related to business coaching and consultancy.

If you have any questions about this policy, you can contact us at:

📧 Email: hello@gainmoresolutions.com
📍 Business address: Available upon request for legitimate enquiries

2. The Information We Collect

We may collect and process the following types of personal information:

  • Name and contact details – when you submit a contact form, sign up for resources, or book a call
  • Business information – if you provide details about your business when enquiring about services
  • Technical data – including IP address, browser type, and pages visited (via cookies and analytics tools)
  • Marketing preferences – if you opt in to receive email updates or newsletters

We do not collect sensitive personal data (e.g. health information or political views).

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries
  • Deliver services or information you request
  • Improve the functionality and performance of our website
  • Send you relevant updates and marketing (only if you have opted in)
  • Comply with legal and regulatory requirements

We will never sell or rent your data to third parties.

4. Legal Basis for Processing

Under UK GDPR and the Data Protection Act 2018, we rely on the following legal bases:

  • Consent – for sending you marketing communications
  • Legitimate interests – to improve our services and respond to enquiries
  • Contract – when processing is necessary to deliver our services to you
  • Legal obligation – where required by law (e.g. HMRC records)

5. How We Share Your Data

We may share your data with trusted third-party providers who assist us in operating our website and delivering services, such as:

  • Email marketing platforms (e.g. Mailchimp or similar)
  • Scheduling tools (e.g. Calendly)
  • Website hosting and analytics providers (e.g. Google Analytics)

All third parties are required to process your data securely and in accordance with UK data protection law.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and collect anonymous usage data.

  • Essential cookies – necessary for the website to function properly
  • Performance cookies – help us understand how visitors use the site
  • Marketing cookies – used only if you consent to receive personalised marketing

You can manage your cookie preferences via your browser settings or through the cookie banner on our site.

7. International Visitors

While most of our visitors are UK-based, this policy applies to all users, regardless of location. If you are accessing the site from outside the UK, you acknowledge that your information may be processed in the UK, which may have different data protection standards from your country.

8. How We Keep Your Data Secure

We take data security seriously and implement appropriate measures to protect your information, including:

  • SSL encryption for our website
  • Password-protected access to systems
  • Regular website maintenance and security checks

9. How Long We Keep Your Data

We only retain personal information for as long as necessary:

  • Contact form and enquiry data: up to 2 years
  • Newsletter subscription data: until you unsubscribe
  • Client-related data: up to 7 years (for legal and financial recordkeeping)

After this time, data is securely deleted.

10. Your Rights

You have the following rights under data protection law:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data ("right to be forgotten")
  • Objection to or restriction of processing
  • Withdrawal of consent (for marketing)
  • Data portability (in certain cases)

To exercise any of these rights, please contact us via email at hello@gainmoresolutions.com.

If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Third-Party Links

Our website may include links to third-party sites. Please note that we are not responsible for the content or privacy practices of those websites. We encourage you to read their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on this page, with the date of the latest update shown at the top.

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